Susan Salgado teaches business leaders how to drive results by creating remarkable workplaces.
KEYNOTE SPEAKER, ADVISOR, THOUGHT LEADER, and ONE OF FAST COMPANY’S MOST CREATIVE PEOPLE IN BUSINESS
Susan’s approach to organizational culture is clear: Get the best out of your employees by making your employees feel their best.
For nearly 20 years, Susan has helped businesses achieve outstanding results by focusing on people and culture. A keynote speaker and consultant, Susan has guided corporate leaders across more than 20 industries—including financial services, insurance, education, hospitality, and healthcare—on boosting employee engagement, improving customer experience, and building enduring cultures that generate extraordinary business outcomes.
Whether you want to jump-start profits, be the first to market, foster creativity, or deliver an outstanding customer experience with caring hospitality, Susan’s keynotes will equip your organization’s leaders with a strategy that makes employees engaged and invested. The bigger you get and the faster you grow, the more critical Susan’s message becomes.
“Susan has truly been a gift to Ford Motor Company. She has an incredible gift of storytelling, to bring to life extremely important lessons on hospitality and culture in the modern business world. We have worked with Susan at both in-person and virtual events. She has been engaging and inspirational in both settings. Susan works hard as a partner to understand our key messages, and helps support and amplify our story through her lessons on culture. Our dealers continually tell us she is the star of the show. If I could only pick one person to speak to my team about customer experience, culture, and hospitality… it would be Susan Salgado.”
—JASON H. SPRAWKA
DIRECTOR, GLOBAL CUSTOMER EXPERIENCE, FORD
Real-world experience with an academic foundation.
With a Ph.D. in organizational behavior from NYU’s Stern School of Business, and nearly-two decades as an executive, consultant, and partner in Danny Meyer’s renowned NYC restaurant group, Susan’s insights on leadership and culture are rooted in a rich experience across more than 20 different industries.
Inspire your leadership, reimagine corporate culture, strengthen your customer experience, and motivate employees through Susan Salgado's keynote talks.
Virtual Workforce
THRIVE ONLINE: BUILDING ENGAGEMENT IN A VIRTUAL WORKFORCE
Leadership
Redefining leadership in the context of culture
Culture
Creating an uplifting cultUre that drives results
Hiring & Retention
Hire hard, manage easy: Balancing competence and cultural fit
Customer Experience
Happy employees, happy customers
Hospitality
Hospitality at work: Creating inimitable advantages through emotional connections
“We really wanted to engage a speaker who could get our teams thinking differently about achieving our goals. Susan was the perfect choice. She has such a compelling vision on how to develop cultures centered around delivering on the customer experience.”
—COLLEEN KARETI
VP OPERATIONS, HYATT HOTELS CORPORATION
“Rated one of our top speakers, Susan delivered a powerfully engaging talk about adopting strategies to put hospitality at the center of the business model. We couldn’t agree more that it’s all about how you make your customers feel.”
—MARK GALANTE
SVP, CHIEF MARKETING OFFICER, PURE INSURANCE
“Susan delivered an amazing keynote during our first virtual sales meeting. We were thrilled with how much time she spent with us before the meeting, learning about our company, talking to employees, and listening to executives speak before her session. Her message was perfectly aligned with our focus on creating exceptional culture, and we received amazing feedback from our attendees – they all thought she knocked it out of the park, as did we!”
—JESSICA MCGRATH, CMP
EVENTS MANAGER, ASSA ABLOY DOOR SECURITY SOLUTIONS
