“Improving our customer experience is our number one imperative this year, and we made a great decision to bring Susan Salgado in to help us to kick off a mindset shift that will be critical to our success. As a Shared Services type of organization, we are a little different because the majority of customers we support are internal colleagues. Susan spent a considerable amount of time with us in advance of the session to make sure she understood our business model, our brand, and even our unique use of certain words. She easily customized her materials to meet our needs. Her delivery was exceptional; she was conversational, engaging and impactful, and managed to get a fairly large audience to participate throughout her presentation. Since the engagement, I have heard many leaders quote her words and share the concepts, so it’s been “a gift that keeps giving!” I highly recommend Susan for any event.”