Keynote speaker Susan Salgado applies best practices in employee engagement to the virtual workforce
For teams to deliver remarkable guest experiences that align with your brand promise, leaders must create a work environment where employees will thrive. Building an engaged workforce requires a team that is passionate and enthusiastic about the work that they do, the product or service that they deliver, and the team with whom they do it.
Creating such a thriving workplace requires a clear articulation of your culture and brand, so that employees instinctively do things your way without thinking - but because ‘that’s just how we do it,’ leading to consistency and reliability in your customer’s experiences with your brand. It also requires that team members feel valued and appreciated by their leadership, creating a loyalty to their employer that naturally spills over into their interactions with key stakeholders.
Reaching this level of engaged and committed workforce is always challenging, but in today’s world of remote or virtual work that's been forced upon us by the current pandemic, we are in even greater need for engaging teams and bolstering organizational culture. While the same strategies apply in a remote or virtual world, the practice of engaging teams requires greater commitment and more perseverance on the part of leadership to ensure that team members feel connected to the team and the organization overall.
In this workshop, Susan will share insights about the role of leaders in crafting organizational culture through caring leadership and accountability to standards. She will then apply her framework to a virtual work environment, drawing out best practices leaders can immediately implement to recharge employee engagement and foster alignment with your organization’s values.
Nearly two-thirds of U.S. workers who have been working remotely during the pandemic would like to continue to do so.
SOURCE: GALLUP
Key takeaways from this keynote speech may include:
Why building a shared understanding of your organization’s culture is fundamental to fostering consistency in your culture and in your brand
How the quality of your organization’s leadership will be reflected in the quality of your work environment, the level of adherence to culture, and the engagement of your workforce
Why your ability to create an engaged and prosperous workforce in a remote or virtual work environment requires higher levels of intensity in leadership intervention to ensure that teams feel supported and cared for while continually held accountable
Best-fit audiences:
This talk about engaging a committed remote or virtual workforce is suited for leaders at all levels. The keynote speaker will be covering tactics and principles that are relevant to any type of organization that’s working in a virtual capacity, whether it’s on a temporary basis or universally communicating across global offices. The focus of the talk can be more strategic or tactical, depending on the skill-level and the needs of the audience.
For more information on this talk, please email or call Susan directly at (917) 747-2634.
